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Patients & Visitors

Patient Focused Care

Grady Memorial Hospital patients have access to advanced technology and a healthcare plan
specifically designed for their successful treatment and recovery. From admission until
discharge and beyond, Grady Memorial Hospital's teammates focus on exceptional care, close to home.
Grady Memorial Hospital, Five Oaks Family Medical Clinic, Five Oaks Medical Group, Rush Springs Family Medical Clinic, and Tuttle Family Medical Clinic are pleased to announce our new Patient Portal. This interactive web portal will empower patients and their families to take a more active role in their care by providing easy, secure access to their health information and online communication with Clinic staff.
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Frequently Asked Questions About COVID-19

This information is intended to help answer questions you may have about COVID-19 policies at Grady Memorial Hospital.

Is GMH still seeing patients?

Is it safe to come to GMH?

Can I get tested for COVID-19 at GMH?

Are there any new visitor restrictions?

How are patient rooms cleaned in between visits?

Can I still have surgery at GMH?

How is GMH keeping patients affected by COVID-19 separate from other patients?

Are there any parking restrictions related to COVID-19?

Are masks and gloves required for my visit? How is GMH enforcing social distancing requirements?

Is the cafeteria open?

What should I do if I think I might have COVID-19 or am experiencing symptoms of an upper respiratory infection?

When should I be going to the hospital or an emergency room for COVID-19?

What precautions should I take before I go to a doctor or emergency room with coronavirus symptoms?

Who can I call if I am feeling stressed out?

Question: Is GMH still seeing patients?

ANSWER: Yes, we are still seeing non-COVID patients, just in a new way. We are offering traditional in-person visits as well as video visits. These Telemedicine visits allow you to see and talk with your provider through the camera on your phone or your computer to assess your condition and discuss a course of treatment. If you have an upcoming appointment with your provider, you may be contacted to set up a video visit.

Virtual visits are not for emergencies. If you have an urgent medical need, call 911 or visit your nearest emergency department or urgent care facility. All patients who are able should utilize their Patient Portal to communicate with their care teams.

One unintentional consequence of the COVID-19 pandemic is that many patients have delayed receiving needed care as they followed "stay-at-home" orders.

With the pandemic expected to last for several more months, patients can no longer delay receiving needed care for cancer, heart disease, and chronic illnesses, including necessary lab work, imaging and other diagnostic tests.

If you and your physician determine that your condition requires a visit to our Five Oaks Medical Clinic, Rush Springs Medical Clinic or Tuttle Medical Clinic for follow-up care or diagnostic testing, such as imaging or blood work, we have implemented a number of new policies to keep you safe. To continue serving all of our patients, Grady Memorial Hospital has gone above and beyond state and national standards to protect patients' health and safety while they receive medical care.

Question: Is it safe to come to GMH?

ANSWER: Absolutely. Your safety and the safety of our staff is our highest priority, and we have implemented a number of practices to ensure you can get the high-quality care you need.

• Our healthcare workers have been fully supplied with highly effective personal protective equipment (PPE) and trained in its use in order to protect our patients and themselves.

• In the hospital and in our clinics, we have dedicated rooms for treating coronavirus cases.

• Staff, patients and visitors are required to participate in universal masking to help prevent the spread of COVID-19.

• All employees and patients are instructed to follow the Centers for Disease and Control guidelines for social distancing of remaining 6 feet apart, including in waiting areas.

• Staff are also minimizing the time patients spend in waiting areas. This means patients will either be brought directly into patient rooms or, at some locations, patients will be checked in by phone in their car and asked to come when their exam room is ready. In the event a waiting room must be used, seats are spaced out to maintain social distancing.

We have a long history of continuously enhancing and improving our hospital and clinic systems and protocols. This practice has enabled us to care for patients with COVID-19 safely and effectively while still meeting our community's needs for a wide range of medical services.
Throughout the pandemic, our clinical teams have continued to provide medically necessary, time-sensitive care to patients for whom a delay in treatment could have been life-threatening.

Question: Can I get tested for COVID-19 at GMH?

ANSWER: Testing is available to anyone who has any of the symptoms of influenza-like illness, which include fever, cough, stuffy nose, sinus pain, difficulty breathing, inability to smell or taste and body aches. For more information Click Here. If you think that you have COVID 19 or have been exposed, please call (405)224-2100 for further instruction.

Curbside testing is not available without an appointment. Drive-up swab collection visits typically take several minutes to complete. You will receive information on how to self-isolate and monitor for symptoms after your visit and will get follow-up phone calls with your test results in one to two days.

Question: Are there any new visitor restrictions?

ANSWER: Any visitor entering our clinics or hospitals will be screened to ensure they do not have a fever or other symptoms of COVID-19. All will be issued a mask if they are not already wearing one and will be expected to wear their mask properly while on the medical campus.

Hospital Visitor Restrictions

To protect patients and staff, one visitor is being allowed because of the coronavirus (COVID-19) pandemic. Exceptions may be made for end of life circumstances.

All support people, for pediatric patients, must remain in the care room with the accompanied patient until that patient has been discharged. Meals will be provided to these visitors.

No visitors under the age of 18 or persons with cold or flu-like symptoms are allowed.

Outpatient Clinic Visitor Restrictions

Visitors who must accompany ambulatory patients to provide transportation or other assistance will be required to remain in safe waiting spaces, such as their cars or a designated area that allows for appropriate social distancing, while the patient is receiving care. Admitted patients will be allowed, one visitor. Pediatric patients may have one parent.

We will continue restrictions on visitation until our infectious diseases experts, in consultation with state and city public health officials, determine it is safe to resume normal visitation. Visitor restrictions are being evaluated on an ongoing basis.

Question: How are patient rooms cleaned in between visits?

ANSWER: All clinical care areas are thoroughly cleaned and disinfected after every patient encounter. This has been GMH's practice long before the COVID-19 pandemic because of our commitment to providing the safest patient environment.

In addition to keeping the entire medical center clean, EVS team uses products proven to sanitize rooms in between patients. In addition, there are dedicated EVS staff in areas dealing directly with suspected or confirmed COVID-19 patients and testing to ensure a constant presence and to limit the spread of the virus outside of those areas. A UV robot is utilized in suspected and known risk areas.

Question: Can I still have surgery at GMH?

ANSWER: Yes. Our surgical specialties have resumed in-person visits.

Question: How is GMH keeping patients affected by COVID-19 separate from other patients?

ANSWER: To prevent the further spread of COVID-19, GMG has created special inpatient units and an outpatient clinic for treating these patients. These are located in separate areas of the hospital and our medical campus. This physical separation of COVID-19 patients from other patients who need medical care is important to the prevention of any inadvertent spread of the virus. Patients who have COVID-19 or are under investigation for the disease are being cohorted on designated floors or areas, and they are in specially designed negative-pressure rooms.

Patient Testing at our Hospitals

All outpatients coming for surgery or any other medical procedure will be tested to screen for possible COVID-19 infection.

All patients who need emergency care in our emergency departments or outpatient urgent care centers will be offered testing to screen for possible infection if applicable.

Patient Testing at our Outpatient Clinics

Higher-risk patients coming for ambulatory care appointments may also be tested.

All outpatients coming for doctor's appointments will be screened for fever or other symptoms of COVID-19 upon entering the GMH/FOM facility.

All GMH healthcare workers will continue to be closely and actively monitored for any signs of illness and, if symptomatic, will be tested and restricted from work until it is safe for them to return.

Question: Are there any parking restrictions related to COVID-19?

ANSWER: No there are no parking restrictions relating to COVID-19.

Question: Are masks and gloves required for my visit? How is GMH enforcing social distancing requirements?

ANSWER: Grady Memorial Hosptial and Five Oaks Medical Clinic are adhering to universal masking practices for all patients, visitors and staff.

All patients are required to wear a face mask at all times. They will be issued a face mask upon entrance to our facilities if they do not have one of their own. It is highly recommended for patients to wear masks on their way to the GMH/FOM location.

All healthcare workers, non-clinical support staff and all other GMH/FOM employees are required to wear a face mask at all times in all locations of our hospitals and clinics.

Social Distancing Requirements

All healthcare workers, non-clinical support staff and all other employees are asked to practice social distancing and maintain a distance of 6 feet from each other unless they are wearing a full complement of appropriate personal protective equipment (PPE) and are delivering care to a patient.

All patients and visitors are asked to practice social distancing while in our clinics and hospitals.

Waiting rooms have been rearranged so that open seating is limited

Question: Is the cafeteria open?

ANSWER: A limited number of dining options are available.

Grady Cafe'

Serves freshly prepared breakfasts and lunches. Features comfort and healthy favorites.

Hours: Monday through Friday: 6:45 a.m. to 6 p.m.; Saturday and Sunday: 6:45 a.m. to 10 a.m.

Question: What should I do if I think I might have COVID-19 or am experiencing symptoms of an upper respiratory infection?

ANSWER: If you are experiencing mild-to-medium symptoms of COVID-19 -- which include fever, muscle and body aches, cough and sore throat -- Click Here for more information.

Monitor your temperature and drink plenty of fluids. Continue to wash your hands often, disinfect frequently touched surfaces in your home and stay away from other people as much as possible. If your condition worsens, reach out to your doctor -- ideally by calling or messaging them -- for advice.

Contact a doctor if you experience more severe symptoms, are over 60, or have additional health issues. People with hypertension (high blood pressure) and diabetes, who have weak immune systems, who smoke, with underlying lung disease, or who take medicines to suppress their immune systems because they have cancer or an autoimmune condition are at higher risk for COVID-19.

Question: What precautions should I take before I go to a doctor or emergency room with coronavirus symptoms?

ANSWER: If you need to see a doctor or go to an emergency room because you have COVID-19 symptoms, contact your physician or local hospital immediately and tell them you are coming. They will arrange to care for you while also protecting those around you from possible spread of coronavirus.

Also, remember that it is safe to go to the doctor for medical issues unrelated to the coronavirus. Do not hesitate to contact your healthcare provider if you have concerns about your health.

Question: Who can I call if I am feeling stressed out?

ANSWER: Call the National Suicide Prevention Lifeline at 1-800-273-8255