FAQs: You Have Questions, We Have Answers

Where does my health information in the Portal come from?

The information available within the Portal comes from your Grady Memorial Hospital, Five Oaks Medical Group, Rush Springs Family Medical Clinic, and Tuttle Family Medical Clinic. This ensures that you have access to the most accurate, up-to-date information possible.

Is there a fee to use My Health Info?

No! My Health Info is a free service offered to our patients.

How do I log into the Portal?

To log into the Portal, visit the My Health Info link on Grady Memorial Hospital's website at www.gradymem.org. Then simply enter your user name and password.  If this is your first time to log on and you need to register, click on the following link to self-enroll https://myhealthinfo.gradymem.org/templates/selfsignup-GRCWEB.LIVEF-Phm.html. You can also call the Portal Help Desk at (405) 779-2106.  If you know your Medical Record Number and you have provided your email address when you last registered, you can go to myhealthinfo.gradymem.org and click on the Enroll button.  

If you do not know your Medical Record Number, you may call the Medical Records department at 405.779.2154.  You will be asked to verify your name, date of birth, and social security number for security purposes, in order to get your medical records number.

I don't have an email address, how do I get one?

There are many free email services available to use. Any email service is compatible with My Health Info. If you are looking to create a free email account, some of the more established email providers are:
Gmail from Google
Outlook.com from Microsoft
Yahoo! Mail from Yahoo

How is My Health Info secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. My Health Info uses the latest encryption technology. All My Health Info messaging is done while you are securely logged on to our website. Also, a timeout feature protects your information if you leave the Portal page open.   Note:  Any emails sent to the portalhelp@gradymem.org address are NOT SECURE and should not contain any patient health or billing information.

What information can I see in My Health Info?

You can see information from your medical record such as laboratory and radiology test results, medications, allergies, immunizations, medical history, current health issues and due dates for preventive care. You may also print a Health Summary for your records.

How do I see my test results?

Your test results and reports are both available by clicking on the Health Record button on the portal home page. Once you click on the Health Record button you will be taken to the Health Record page where you will see buttons on the right labeled Results and Reports where you will have access to your Laboratory Results and Other Reports.

How do I get the complete set of my medical records?

You can obtain your medical records by visiting the Health Information Management (Medical Records) department at Grady Memorial Hospital.  They are available Monday-Friday 8am-4:30pm. To obtain results prior to what is available on your portal, please visit the Medical Records Department at Grady Memorial Hospital.

Some of my information is wrong. How do I correct this?

If you notice an error in your personal information, such as address and phone number, please send us a change request through the portal. The change request can be found by clicking Profile, and then Update Profile. Please allow 2-3 business days for the requested changes to appear on the portal. Each change request requires approval from staff.

If you see information in your medical history that is incorrect, please notify the Health Information Management (Medical Records) department at 405.779.2154.

Can I access a family member's portal?

Parents can be given access to a child's portal if the child is under the age of eighteen (18).  In order to access any other family member's portal, the patient must fill out the Proxy Request Form. If you have Power of Attorney for Healthcare Decisions or are a Health Care Proxy for a patient and have proper documentation to prove such, the Proxy Request Form should be filled out and proper legal documentation presented.  This documentation must be brought to the Medical Records department and a proxy form signed. 

How can I update my email address in My Health Info?

To change the email address that My Health Info uses for sending activity, password reset, or other communications, please contact the Portal Help Desk at 405.779.2106.

What if I need help?

Please notify the Portal Help Desk at the help desk at 405.779.2106 or at portalhelp@gradymem.org.  The department is available Monday through Friday, 8 am - 5:00 pm.

There is a 'Contact Us' section on the homepage of the Portal that allows you to submit any technical questions that you have regarding the Portal.  Note:  Any emails sent through the 'Contact Us' to portalhelp@gradymem.org are NOT secure emails and should NOT contain any patient, personal, or billing information. Please allow 24-72 hours for any phone or email messages to be returned.

How do I communicate my medical concerns?

My Health Info is not used to communicate medical concerns to your doctor. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR GO TO THE CLOSEST EMERGENCY DEPARTMENT.

What if I ever have technical problems/questions about the Portal?

There is a 'Contact Us' section on the homepage of the Portal that allows you to submit any technical questions that you have regarding the Portal.  Note:  Any emails sent through the 'Contact Us' to portalhelp@gradymem.org are NOT secure emails and should NOT contain any patient, personal, or billing information.   Any non-emergent health care questions may be submitted to your provider through 'Messages' in your My Health Info Portal.